174 stores. 26,800 orders. 71% conversion. 99.9% accuracy.
See how Donatos automated AI phone ordering handled 300,000+ calls, and reallocated thousands of labor hours—without disrupting store flow.
To meet growing demand and improve guest experience, Donatos Pizza needed to automate its phone channel.
With Revmo’s voice AI integrated into its POS system, Donatos improved conversion rates by 22%, achieved 99.9% order accuracy, automated 26,800 orders and freed up store teams to focus on hospitality. Treating automation as a guest experience initiative—not just a tech upgrade—was key to success.
What You’ll Learn in This Case Study:
- How Donatos boosted order conversion and recovered phone capacity
- The operational impact of reclaiming 30 FTE-months (~5,000 staff hours) in just one month
- Why Revmo’s AI helped elevate service without disrupting store flow
“Launch went tremendous… by far the smoothest and most collaborative,” Ben Smith, Donatos Ops
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