Curbside Service
Sometimes, I just shake my head in amazement at the “customer service” I receive. Thankfully, I rarely receive…
News September 12
Latest In: Operations
Server Approach to Children
Your servers may hate it when a table comes in with four kids in tow — but big…
News September 12Customer Look for Freebies
How do you get rid of a customer who constantly complains and is always trying to get free…
News September 12Single Diners
The dollar signs may not exactly dance before your eyes when a single diner walks into your pizzeria.…
News September 12Turning Tables
Have you ever participated in local festivals by setting up a food booth? Is it worth the trouble…
News September 12Handling Disruptive Children
I’m buying an existing dine-in pizza parlor. My challenge is diplomatically dealing with loud and out of control…
News September 12Handling Power Outages
It was a Friday night in late August, and an unexpected thunderstorm came and went rather suddenly. The…
News September 122012 August: Frequent Diners
Here are some tips for setting up your own frequent-diner program: • Train your employees about the importance…
News August 12012 July: Using Secret Shoppers
If you plan to utilize secret shoppers, be sure they answer the following questions: • Were you greeted…
News July 16Featured
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