What’s in and out in restaurant flooring – and why selecting the right flooring is so important
Flooring Matters When it comes to restaurant flooring, Allison Westrick embraces a pragmatic approach. The co-founder and design principal at Sketch Blue, a Columbus, Ohio-based design firm specializing in hospitality spaces, Westrick understands the importance of...
Pyramid of Hospitality
Going beyond customer service If you’ve sat in on any of my seminars you may have heard me ask the question, “What is the difference between hospitality and customer service?” It is such an interesting question because there are such diverse answers. I’ve queried...
Booking Catering and Facility Rental
Plan for a busy winter party season The winter holidays are just around the corner. Even though the weather is still warm and no one has finished their gift shopping yet, people are eagerly booking parties for fourth quarter. Pizzeria owners say there has been an...
