Man on the Street: Don’t Tip Your Waiter
More restaurants are moving away from gratuity models I felt like I was getting away with murder. Did the printer somehow forget to dash out the tip line? I played along with what I perceived to be a glitch in the system and signed my credit card receipt when I...
Standing Out
Attracting customers takes more than great food and service In today’s market, great food and friendly staff aren’t enough. You’re competing with up-and-coming and well-established restaurants, not to mention snack shops, convenience stores and supermarkets. A...
The Get-Along Gang
Management responsible for preventing, handling staff tensions You can’t please 100 percent of the people 100 percent of the time. That old saying is never truer than in a restaurant. Despite an owner’s best efforts, nothing is perfect. Customer complaints, both...
