(March 31, 2022) – Celebrity baker and television personality Buddy Valastro “Cake Boss” recently opened his PizzaCake flagship store in Caesars Entertainment Harrah’s Resort Las Vegas. Today New York-based digital ordering platform Orda (https://getorda.com) announced its partnership with Buddy to create a customer experience unlike any seen before.
Branded express ordering kiosks in the store ensure zero wait time while allowing guests to engage with content by Buddy. Customers get recommendations by Buddy in the kiosks. For customers who want to order ahead or get delivery, PizzaCake’s mobile ordering app and web ordering enhances loyalty. The kitchen display system used to manage the kiosk and mobile orders prevents paper waste and gets customers served faster.
Orda’s Chief Executive Officer, Roy Ganor, had this to say about the partnership: “The more automation the better. Staff also want these changes because it frees them to focus on more engaging work like customer experience. Consumers expect to be able to order in kiosks and mobile apps now. Buddy has brought his magic to Orda’s omnichannel digital solution so customers feel like they are being hosted personally by Buddy.”
For more information, please visit https://www.getorda.com/blog/posts/buddy-valastro-unusual-pizza-customer-experience.