How to have successful one-on-one conversations with your employees. A pat on the back. A harsh word. A smile. A frown. A compliment. A critique. We are reviewing our employees all the time, whether we know it or not. My favorite example of this cont...

Pizzeria Employee Return on Investment Investing in your employees should be a given. After all, any investment should provide a return. Yet time and again, I’ve seen solid restaurant owners sacrifice training, assuming staff will simply “get it�...

Throwing an effective staff party in a pizza restaurant isn’t just about having a good time—it’s about reinforcing team spirit, rewarding hard work, and ultimately boosting morale, which can lead to better performance in the workplace. ...

Understanding Gen Z Employees in the Restaurant Workplace Walter Rosales knows Gen Z well. Besides raising a Gen Z son himself, Rosales is also the vice president of learning and development at Texas-based Cicis Pizza, a chain of nearly 300 restauran...

Limit workforce attrition in your restaurant Transition times of the year lead to higher workforce attrition. These next few months are some of the busiest for the pizza industry. It’s great to have an influx of customers, but to give the best expe...

Which is greater: passion or knowledge? In a restaurant, upselling is essential to get incremental revenue, but it also enhances the customer experience. Add-ons and upgrades makes the customer experience better and puts extra money in your pocket. T...

Seeking Paired Interests Everyone wants to be good at their job. Really, they do, but employees easily become complacent when they get used to their hourly wage and have no opportunity for growth. In their eyes, they’ve reached their ceiling. T...

Action step to take when losing an employee you really needed to keep This topic hits close to home for most operators. In fact, as I sit here writing this article my assistant manager is working out the last of her two-week notice, which she gave vi...

Pizzeria owners must make sure employees know safety, hospitality and beverages — Bar Staff Training Training bar staff entails much more than demonstrating how to make a Negroni or Aperol Spritz. Learning how to pour wine and beer and prepare ...

Employee Retention Recipe for Success In the ever-evolving landscape of the pizza industry, one crucial ingredient that should never be overlooked is retention. Retaining employees is critical to ensuring that your busy kitchen and front-of-house ope...

Hosting a staff development party Hosting a staff development party is more than just a fun escape from the daily routine; it’s a strategic move to enhance team cohesion, and appreciation and reduce attrition. “I have enough on my plate b...

Operator Anthony DeSousa offers this commentary on the riddle of the employee rollercoaster The cycle repeats. Not with the regularity of earth’s orbit, instead more like a comet impacted by changes in gravity breaking apart in time. I’m describi...