Do Employers Really Know What Workers Want?

Employee Expectations The biggest secret in the pizza industry is not a sauce recipe but a human resources question: what do employees really want? Do employers really know what workers want? While that sounds like the setup for a joke – the punchl...

Building Blocks: Creating Accountability with Tools and Teachable Moments For Employees

You have a defined management structure, and your leaders have clear job descriptions. Now, you might be asking yourself, “How do I get the most from them?” This is where accountability comes into play.   There are some clever sayings on this...

How Small Operators Can Tap into Benefits Programs

The whirling world of employee benefits John Pask says smart restaurants have long known the importance of offering employees compelling benefits. If employees feel supported and valued, then customer service and employee retention often follow in a ...

Mike’s Monthly Tip: Consistent Employee, The Quiet Hero

Do you have some employees who aren’t pushing to advance their role? They’re happy in their position and cause no issues. They don’t make a fuss, but they go under the radar. These employees are the bedrock of any restaurant. A busy restaurant ...

Five Hiring Action Steps

How HR experts encourage pizzerias to approach hiring The hand-printed sign in the window of Dino’s Pizza in Chicago speaks volumes about current troubles testing the restaurant industry. An establishment dazzling patrons on the city’s Northwest ...

Building Blocks: Crafting a Vision that Resonates

Why now is the perfect time to build more stores Among Warren Buffet’s many famous sayings is “Be fearful when others are greedy and greedy when others are fearful.” Looking back through history, the best times to create wealth in other industr...

Mike’s Monthly Tip: Advocate or Adversary

Are you an adversary or advocate for your employees? Hopefully, your knee-jerk response is an advocate. But advocacy for your staff means in all aspects of their job, you are rooting for them. That means all of them. When someone does something wrong...

Mike’s Monthly Tip: Reap, Sow, Repeat

Currently, the restaurant industry is in the most significant hiring crisis in modern history. Monetary and governmental issues aside, the way to rise above these pitfalls is through high morale and keying into staff’s direct motivators. What makes...

Building Blocks: When’s the Right Time to Increase Employee Pay?

If you opened a new restaurant during the pandemic, hopefully you’re one of the many pizzerias across the country experiencing a sales surge due to your business’ existing options for takeout and delivery. But as states open restaurants to full c...

Finding, Hiring and Training Managers

Inspiring Greatness As the manager of five pizza restaurants, I receive two questions more than most others: How do we find people? And do I ever sleep? The latter question, of course, refers to my busy schedule — but if I can answer the first ques...

Building Blocks: How to Retain Your Winning Team

Previously, we discussed how to build a staff of servers, cooks and drivers with a winning mindset. The unspoken question is this: how do you retain them? You’re not alone if you can’t find anyone to hire right now, making it so important to keep...

Creating a more diverse and inclusive workplace

Represented One of the nation’s largest private-sector employers, restaurants have long celebrated their role in promoting opportunity and diversity among the ranks. And in so many ways, it rings true. Kitchens, counters and dining rooms at restaur...
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