Building Blocks: Instilling a Winning Attitude within Your Employees

How to make winning contagious When opening new locations, I would argue there is a magic formula, and I’ve tried to lay that out month-by-month. But there’s a missing ingredient to make it all work that’s completely up to you: a winning attitu...

Building Blocks: Cross-Training and Scheduling

In our last installment, we talked about how important labor cost is to your restaurant’s bottom line and being aggressive when it comes to setting targets for spending in this area. There are two important factors with regards to how you can eithe...

Mike’s Monthly Tip: The Employee Hangout

Set standards and enforce them You’re in your business all the time, surrounded by the same four walls day in and day out. Even if you own multiple locations, you’re seeing the same people over and over again, and that’s not a bad t...

Building Blocks: 3 Steps for Restaurant Trainees

You’re open, your marketing and branding is working, and your processes and equipment are improved. Things are looking great, but there might be another major bottleneck bogging down operations — and it’s a big one: training. Training is one of...

Current Job Market and Hiring Process

The pandemic changed the way operators attract and hire employees Finding talent has always been a challenge, and the COVID-19 crisis made the task even tougher. Pizzeria owners say the process of attracting, hiring and onboarding workers has changed...

Mike’s Monthly Tip: The Few and the Proud Employees

Acquiring talent has never been more challenging than it is today. Developing solid, dependable employees is currently extremely hard. It’s not too dissimilar to how hard it was to recruit enlisted service members after the Vietnam War. After remov...

Mike’s Monthly Tip: Avoid Warm Body Syndrome

Keep Your Core Values Intact if You Expect to Thrive What do you stand for? What are your values? Moreover, what are your core values? If you and your leadership team were to write it all on the board, every single character trait that mattered most,...

Payroll 101: Tips to Save and Stay Organized

Getting off track when it comes to paying employees can lead to a downshift in profits, which no one wants, especially during shifting times. “Every dollar counts right now,” says Michele DiMeo, founder and CEO of Squisito Pizza & Pasta, a fa...

When Employees Test Positive for COVID-19

Regulations vary, so pizzeria owners look to local authorities, friendly competitors and the Internet for best practices Act quickly, but don’t panic. That’s the advice from pizzeria owners who have had employees test positive for COVID-19. As th...

Employee Handbook Revamped

Best practices for creating, and then adapting worker guidelines During this time, it is going to take strong leadership and partners to work with staff, as wearing gloves and masks all day and working behind glass is very different than what their p...

The Right and Wrong Ways to Reduce Costs

Lean and Mean Times will get tough. When your bank account is dwindling because revenue has decreased, the next task becomes cutting costs. It’s a decision riddled with failure points. The goal is to cut costs without slicing your nose to spite you...

Protecting Employees Against Workplace Violence

Experts say safety measures should include more than watching the “Run. Hide. Fight.” video Pizzeria owners want to build a safe environment for employees and customers. For a restaurant, the challenge is that the establishment is open to the pub...
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