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Employee Management
How Small Operators Can Tap into Benefits Programs
The whirling world of employee benefits John Pask says smart restaurants have long known the importance of offering employees compelling benefits. If employees feel supported and valued, then customer service and employee retention often follow in a ...
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Employee Management
Mike’s Monthly Tip: Consistent Employee, The Quiet Hero
Do you have some employees who aren’t pushing to advance their role? They’re happy in their position and cause no issues. They don’t make a fuss, but they go under the radar. These employees are the bedrock of any restaurant. A busy restaurant ...
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Employee Management
Five Hiring Action Steps
How HR experts encourage pizzerias to approach hiring The hand-printed sign in the window of Dino’s Pizza in Chicago speaks volumes about current troubles testing the restaurant industry. An establishment dazzling patrons on the city’s Northwest ...
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Employee Management
Building Blocks: Crafting a Vision that Resonates
Why now is the perfect time to build more stores Among Warren Buffet’s many famous sayings is “Be fearful when others are greedy and greedy when others are fearful.” Looking back through history, the best times to create wealth in other industr...
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Employee Management
Mike’s Monthly Tip: Advocate or Adversary
Are you an adversary or advocate for your employees? Hopefully, your knee-jerk response is an advocate. But advocacy for your staff means in all aspects of their job, you are rooting for them. That means all of them. When someone does something wrong...
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Employee Management
Mike’s Monthly Tip: Reap, Sow, Repeat
Currently, the restaurant industry is in the most significant hiring crisis in modern history. Monetary and governmental issues aside, the way to rise above these pitfalls is through high morale and keying into staff’s direct motivators. What makes...
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Employee Management
Building Blocks: When’s the Right Time to Increase Employee Pay?
If you opened a new restaurant during the pandemic, hopefully you’re one of the many pizzerias across the country experiencing a sales surge due to your business’ existing options for takeout and delivery. But as states open restaurants to full c...
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Employee Management
Finding, Hiring and Training Managers
Inspiring Greatness As the manager of five pizza restaurants, I receive two questions more than most others: How do we find people? And do I ever sleep? The latter question, of course, refers to my busy schedule — but if I can answer the first ques...
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Employee Management
Building Blocks: How to Retain Your Winning Team
Previously, we discussed how to build a staff of servers, cooks and drivers with a winning mindset. The unspoken question is this: how do you retain them? You’re not alone if you can’t find anyone to hire right now, making it so important to keep...
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Employee Management
Creating a more diverse and inclusive workplace
Represented One of the nation’s largest private-sector employers, restaurants have long celebrated their role in promoting opportunity and diversity among the ranks. And in so many ways, it rings true. Kitchens, counters and dining rooms at restaur...
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Employee Management
Building Blocks: Instilling a Winning Attitude within Your Employees
How to make winning contagious When opening new locations, I would argue there is a magic formula, and I’ve tried to lay that out month-by-month. But there’s a missing ingredient to make it all work that’s completely up to you: a winning attitu...
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Employee Management
Mike’s Monthly Tip: The Employee Hangout
Set standards and enforce them You’re in your business all the time, surrounded by the same four walls day in and day out. Even if you own multiple locations, you’re seeing the same people over and over again, and that’s not a bad t...