Monday, Papa John’s Chairman and CEO John Schnatter posted an apology on Facebook after a Florida customer received a racist rant on his voicemail. After delivering pizza to the customer, a driver accidentally called the Florida man, leaving a nearly four-minute voice message laden with racial slurs while complaining about his tip.
On Papa John’s Facebook page, Schnatter said:
Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants. Their thinking and actions defy both my personal and the company’s values, and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated.
My heartfelt apology goes out to the customer involved, his family, and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.
Thank you for your important comments. I have personally reached out to our customer to share my own thoughts and offer my deepest apology.
Chairman and CEO
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