As ADA lawsuits related to website accessibility climb, pizzerias are put on notice Don Reddin and his colleagues at Pizza My Heart weren’t taking any chances. Already interested in improving the accessibility of their 26-unit, California-based piz...

How I righted a wrong I messed up huge. I over-promoted an event. I didn’t even know that was possible. Our 15th anniversary for Andolini’s Pizzeria was on January 8th of this year. Typically, our anniversary goes off with little to no fanfare. A...

Building Customer Service into your Culture In food and beverage businesses, 70 percent of employees in customer-facing roles don’t receive any customer service training, according to the 2019 TalentLMS Survey. For eateries that do, however, incorp...

Self-Ordering Kiosks Offer Customers Customization Options In-store self-ordering kiosks offer customers the convenience of placing their orders exactly how they want them on an easy-to-read and hopefully, easy-to-use digital interface that isn’t d...

The recipe for increasing guest frequency and earning returning customers  Dan Costello understands regularly returning customers remain the lifeblood of any restaurant business. “If you’re one and done with customers, then it’s not a sustaina...

Getting a sidewalk permit for outdoor seating is a complex process, but can result in higher revenues Outdoor seating can help a pizzeria accommodate more people during busy times, and it can also attract more customers. A full patio makes the place ...

Servers and food runners work together for more efficient front of house operations How many people does it take to serve a pizza? More than one, it turns out, because bringing food to customers’ tables involves much more than carrying a tray from ...

To capture the benefit of digital ordering through a Web site or mobile app, pizzerias must nail the basics Kevin Myers sees it clear as day. The chief marketing and information officer at Ohio-based Donatos, Myers says the pizza delivery business ha...

Mastering the POS System Nils Kravis has big plans for Rad Pizza. A long-time restaurant executive who began his career with Pizza Hut in Canada before becoming the chain’s director of operations in Australia, Kravis has been involved in more than ...

Inadequate quality control can destroy restaurants Quality control is what makes your restaurant a success. It breeds consistency and dependability, which in turn leads to repeat visits. As the owner, you alone are not equipped to be the only one in ...

Server and counter service stations are much more than storage areas Server stations are places where front of house staff does everything from refill beverages to box up leftover pizza to close out customer checks. In fast-casual concepts, the count...

Why eating and drinking in your own establishment is a good idea Should I eat or drink inside my pizzeria? The answer is yes …  and no. When it comes to eating and drinking your product, served from your staff, there are particular ways to accompl...