Topics Operations

Market Your Dishes In-house

When John Farrell went to visit his daughter, Jacque, at college, they were treated to dinner cooked by the father of Jacque’s friend. He made pizza for the group, and the pizzas that they enjoyed that night changed their perception of what pizza c...
Topics Operations

Use benefits of phone system to increase sales, productivity

Investing in a call management system, whether simple or sophisticated, is money well spent when operators learn to take full advantage of the system’s features. Today’s call management systems have the capacity for multiple to unlimited phone li...
Topics Operations

Dress for Success: Communication with staff is key when enforcing dress codes

There is something noticeable about the staff’s look at Cocco’s Pizza in Primos, Pennsylvania — expression of individuality and brand awareness. Employees sport graphic T-shirts with the pizzeria’s name and logo. Owner Michael Cocco says his ...
Topics Operations

Woman gets sick after eating pizza described as gluten-free (With VIDEO)

A Connecticut woman, who suffers from Celiac disease, said she got sick after ordering a pizza that she thought was gluten-free. The pizza, as it turned out, had breaded eggplant hidden under the cheese. Watch this story: WFSB 3 Connecticut To read t...
Topics Operations

Jeremy White, Commentary — A Customer Service Failure

We sat there… and sat there… and sat there…. My oldest son had just finished up playing a doubleheader in baseball. It was one of the hottest days of the year. In fact, he had to be removed from the game due to heat exhaustion. Needless to say,...
Topics Operations

Regulars matter to a restaurant

Seeing the same people frequent your pizzeria means you are doing something right. There are aspects of your business that draw them back over and over again, whether it’s your great pizza, friendly staff or comfortable environment. Building re...
Topics Operations

Casual dining chain rolls out table-top tablets (With VIDEO)

Tech Watch — After testing table-top tablets for six months at 180 units, Chili’s Grill & Bar plans to roll out the tablets to most of its 1,266 locations in 2014. Uno Chicago Grill and Applebee’s have also installed the devices...
Topics Operations

Pizza proposal proves successful

A Colchester, England, man proposed to his girlfriend over pizza, literally. According to the East Anglian Daily Times, the two pizzas were topped with goat cheese, tomato, red onion and strategically placed spinach. One pie read, “High tide, l...
Topics Operations

Restaurant owner kicks out war vet, service dog

The owner of restaurant in Oxford, Massachusetts recently yelled profanities at a disabled Iraq war veteran when he entered the establishment with his service dog. James Glaser, who suffers from PTSD, was asked to leave even after providing the owner...
Topics Operations

Houston restaurant bans children under 9 after 7 p.m.

Another restaurant has opted to ban children under the age of 9. This time, the restaurant will allow children until 7 p.m. The owner contents the store is family friendly. The policy is a reaction to customer complaints. While some residents think t...
Topics Operations

2009 December: Hurry Up & Wait

It’s a busy Friday night, people are lining up at the hostess stand, and someone asks you the question, “How long do we have to wait for a table?” You want to tell them 20 minutes and hope you’re right. If you underestimate and they end up wa...
Topics Operations

2009 October: Quick & Easy

In June, Pizza Hut announced it would spend $5 million to renovate its locations in Jacksonville, Florida. The investment would pay for a “transformation to a more contemporary look and improved customer experience” in the seven dine-in and 23 de...
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