Topics Operations

Mike’s Monthly Tip: The Glorious Mea Culpa

How I righted a wrong I messed up huge. I over-promoted an event. I didn’t even know that was possible. Our 15th anniversary for Andolini’s Pizzeria was on January 8th of this year. Typically, our anniversary goes off with little to no fanfare. A...
Topics Operations

Customer Service Culture: Pizza with a Smile

Building Customer Service into your Culture In food and beverage businesses, 70 percent of employees in customer-facing roles don’t receive any customer service training, according to the 2019 TalentLMS Survey. For eateries that do, however, incorp...
Topics Operations

Self-ordering Kiosks: Help Yourself

Self-Ordering Kiosks Offer Customers Customization Options In-store self-ordering kiosks offer customers the convenience of placing their orders exactly how they want them on an easy-to-read and hopefully, easy-to-use digital interface that isn’t d...
Topics Operations

Returning Customers: Go Where Everybody Knows Your Name

The recipe for increasing guest frequency and earning returning customers  Dan Costello understands regularly returning customers remain the lifeblood of any restaurant business. “If you’re one and done with customers, then it’s not a sustaina...
Topics Operations

Sidewalk Seating: Dining Right-of-Way

Getting a sidewalk permit for outdoor seating is a complex process, but can result in higher revenues Outdoor seating can help a pizzeria accommodate more people during busy times, and it can also attract more customers. A full patio makes the place ...
Topics Operations

A Run On Good Service

Servers and food runners work together for more efficient front of house operations How many people does it take to serve a pizza? More than one, it turns out, because bringing food to customers’ tables involves much more than carrying a tray from ...
Topics Operations

Five Digital Ordering Necessities

To capture the benefit of digital ordering through a Web site or mobile app, pizzerias must nail the basics Kevin Myers sees it clear as day. The chief marketing and information officer at Ohio-based Donatos, Myers says the pizza delivery business ha...
Topics Operations

Seven Ways to Get Employee POS Training Right

Mastering the POS System Nils Kravis has big plans for Rad Pizza. A long-time restaurant executive who began his career with Pizza Hut in Canada before becoming the chain’s director of operations in Australia, Kravis has been involved in more than ...
Topics Operations

Mike’s Monthly Tip: Quality Control

Inadequate quality control can destroy restaurants Quality control is what makes your restaurant a success. It breeds consistency and dependability, which in turn leads to repeat visits. As the owner, you alone are not equipped to be the only one in ...
Topics Operations

Center of the Front of House Universe

Server and counter service stations are much more than storage areas Server stations are places where front of house staff does everything from refill beverages to box up leftover pizza to close out customer checks. In fast-casual concepts, the count...
Topics Operations

Mike’s Monthly Tip: Become Your Own Customer

Why eating and drinking in your own establishment is a good idea Should I eat or drink inside my pizzeria? The answer is yes …  and no. When it comes to eating and drinking your product, served from your staff, there are particular ways to accompl...
Topics Operations

The Sounds of Dining

Five factors to consider for background music Playing songs that reflect your restaurant’s style can go a long way when it comes to sales: music that matches an eatery’s brand can lead to an increase of 9.1 percent in sales, according to a study ...
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