Improving the Employee Experience with Zachary Black
EPISODE #319
Summary
Listen to Zachary Black, Chief Experience Officer at Jasons NY Pizza in Bangor, Maine, on The Hot Slice Podcast with Pizza Today
Like many family-owned businesses, Jasons NY Pizza had a moment of reflection during the COVID pandemic. If they wanted to continue to grow and expand, the leadership team would have to create more management positions and solidify a processes for employee pay structures and raises. Â
Chief Experience Officer Zachary Black joins The Hot Slice podcast to share how these changes have allowed Jasons to double the number of stores it operates in Maine and permitted the owners time to work on the business – not just in the business. The pizzeria now adheres to a pay schedule, and workers know when they can expect raises – and how much. Such new systems have reduced turnover and freed up time to work on a new employee-training program. Â
SHOW NOTESÂ
Jasons NY Pizza:Â jasonsnypizza.comÂ
Employee Experience Edition of Pizza Today magazineÂ
July 2026 issue of Pizza Today magazineÂ
Thank you to our sponsors
Featuring:
Summary
Listen to Zachary Black, Chief Experience Officer at Jasons NY Pizza in Bangor, Maine, on The Hot Slice Podcast with Pizza Today
Like many family-owned businesses, Jasons NY Pizza had a moment of reflection during the COVID pandemic. If they wanted to continue to grow and expand, the leadership team would have to create more management positions and solidify a processes for employee pay structures and raises. Â
Chief Experience Officer Zachary Black joins The Hot Slice podcast to share how these changes have allowed Jasons to double the number of stores it operates in Maine and permitted the owners time to work on the business – not just in the business. The pizzeria now adheres to a pay schedule, and workers know when they can expect raises – and how much. Such new systems have reduced turnover and freed up time to work on a new employee-training program. Â
SHOW NOTESÂ
Jasons NY Pizza:Â jasonsnypizza.comÂ
Employee Experience Edition of Pizza Today magazineÂ
July 2026 issue of Pizza Today magazineÂ
Thank you to our sponsors
