When I was a young pup 25 years ago, my landlord approached me. I had been renting my restaurant from him for five years or so. Ray was retired from...
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Dave Ostrander
Dave Ostrander's Recent Articles
2010 June: A Pizza My Mind
Long before Cuba Gooding Jr. laid that line on Tom Cruise in the movie Jerry McGuire, I heard it from my wife every April 15th. My CPA heard the...
2010 July: A Pizza My Mind
How many times have you asked yourself the question, "I wonder how the (you fill in the blank) national chains’ mega promotions are working out?"...
2010 August: A Pizza My Mind
Beauty lies in the bottom line. Simply put, beautiful menus are money-making menus. All the rest are money losers. What kind of menu do you have and...
2010 April: A Pizza My Mind
I’m a volunteer firefighter. My department consists of 28 men and two women. We make around 150 runs a year. We’re on duty 24/7/365 through central...
2010 February: A Pizza My Mind
It was surreal. All that was missing from a scene from the Soprano’s were the candles and violins. I was being inducted into the management family...
2010 January: A Pizza My Mind
I was blessed to train and develop many talented pizza delivery drivers over the years. What they found is that customers prefer to do repeat...
CSR That First Impression
If I had to choose between the best counter and phone person or the best pizza maker, I choose the best customer service rep. Pizza makers are made...
Ask Big Dave: Dough Rounding
Q: We currently make up our dough, round it and put it in baggies. We use it within a couple of days, and this works well for us. My question is: Do...