Fawn Ray looks out on her 75- seat dining room at The Pizza Palace in Camas, Washington, to see a flurry of workers moving about. Without hesitation, she points to her bus staff as an integral part in the establishment’s daily operation, knowing th...

Sometimes, I just shake my head in amazement at the “customer service” I receive. Thankfully, I rarely receive poor service in a pizzeria. In fact, I visited both ends of the customer service spectrum this week — and the pizza shop was ...

On a typical consulting assignment, I rise and shine early in the morning. I hook up with my client and we usually travel to their location. I can get a lot of work done before the phones start ringing and the lunch shift arrives. Imagine my awe when...

Charles Morrison is CEO of Pizza Inn, the buffet chain based in The Colony, Texas. Ranked No. 19 on our annual list of America’s Top 100 Pizza Companies, Pizza Inn reported more than $150 million in sales last year. Morrison, a former director of s...

Avoid the Powder           Garlic is the ultimate sauce enhancer. Whether used fresh, sautéed, crushed or chopped, garlic adds its own unique flavor interest. On the other hand, try to avoid garlic powder in this particular ...

Barking dogs are a top neighborhood irritant. Why? Because you cannot close your ears like you can close your eyes. Likewise, an obnoxious odor can immediately reverse your direction as though you were shot backwards from a catapult. The opposite is ...

In a recent Pizza Today Web poll, 30 percent of respondents said they sell 200 or more pizzas on a typical Friday night. According to the National Restuarant Association, 21 percent of restaurant operators expect to have have higher sales in six mont...

The Most popular pizza size in America is 14-inches in diameter Domino’s Pizza is celebrating its 50th Anniversary in 2010 Halloween October 31 is one of the pizza industry’s five biggest sales days of the entire year. Hawaii has 166 pizz...

$1,500,000,000 ($1.5 billion) is spent in U.S. restaurants each and every day. According to the National Restaurant Association 70% of adults say they are more likely to visit a restaurant that offers locally produced food items. CiCi’s Pizza inten...

6,067 pizzeria owners and managers attended International Pizza Expo 2010 in Las Vegas In a recent Pizza Today Web poll, 13 percent of respondents said they do not have a marketing budget. Meanwhile, 24 percent said they budget five percent, or more,...

Q. When formulating your new concept, how did you want it to differ from your smaller location, Italian Gator? A. The smaller location is a walk-up, window service pizzeria specializing in slices and with only 122 square feet of space. It is the feel...

Q: We are baking garlic knots in our air impingement oven, right along with our pizzas, but the bottom of the knots are getting too dark. Aside from pulling them out of the oven a little before they fully exit the oven, is there anything we can do th...