Lynnโs Paradise Cafรฉ, a funky and popular eatery for 22 years in Louisville, Kentucky, suddenly closed down in January after employees publicly complained about a tip pooling arrangement. The owner was requiring servers to carry $100 cash at all times to โtip outโ...
Stolen credit cards. Data security breaches. Identity theft and fraud. When customers come to your restaurant or place a phone or Web order, these issues are probably not even on their radar, but they should be on yours. If youโre not careful, your customers,...
Purchasing is the second leg of the profit triangle What is the first question you ask your sales rep every week? Iโll bet it isnโt weather or family related. Iโd bet it goes like this: โHow much is cheese this week?โ I stopped asking the big question in 1989, after I...
The dissolution of a partnership doesnโt have to be painful If a restaurant partnership is similar to a marriage (as many will attest it is), then dissolving a partnership must be very much like going through a divorce โ which should be a scary thought for...
Nick Sarillo, owner of Nickโs Pizza and Pub, takes home $120,000 a year, and he doesnโt care who knows it, including โโ and perhaps most importantly โโ the 200 full and part-time staffers who work for him. Sarillo, who operates pizzerias in Elgin and Crystal Lake,...