Survey Participants Detail Improvement Made Since March 2020
Bought a food truck right before the pandemic happened. Also now just getting that
food truck wrapped Working on full new me nu and decals/wraps for pizzeria. Looking to
push our brand and have better brand recognition.
Bathroom and kitchen remodel
Improvements to kitchen
Changed our menu; improved our order flow
Renovate room and start building outdoor seating
Updated computer hardware, updated integrate d online ordering, added tablets to
kitchens and bought some new equipment.
Delivery services. We had to change our layout on how we reach customers.
Parking lot repairs
More cross training and have counter service only at the moment.
outdoor seating area and decking
We just cleaned up paint jobs and redid floors and new tables and chairs.
Improved sanitation, deep cleaning, improve d patios
Replace d the facade
Streamline d the whole operation and removed unnecessary equipment. Purchased
additional outdoor tables and heaters.
still waiting and planning on making improvements
Website and online ordering
Invested in Mobile Pick Up Units, Safety, Hazzard Pay.
Larger prep room, carryout windows, more heating cabinets, more computers, more
phone and phone lines, more freezer and Refrigeration, fix parking lot, add electrical
pane ls, add signage, add awnings, storage of table s and chairs, built walls, add
creation of outdoor dining that we will attempt to make permanent, and modification of
indoor seating to shift from 95% family-oriented to 60% family and 40%
New POS and phone systems.
Upgraded kitchen equipment
New booths, paint, furniture
Umbrellas for outdoor seating at 4 tables
Delivery, takeout set ups. Marketing
Dining Room improvements
painted/major cleaning / re furbish outdoor patio for seating / plumbing changes/
Grinded kitchen floor to re-coat, new refrigeration
New oven that requires less staff to operate
new equipment and updates to locations
Adjusted operating procedures for FOH & BOH. Small remodeling projects throughout
New dining room floor and chairs
New flooring in part of restaurant and painted entire dining room.
cleaning protocols will be staying as well as contactless delivery and carryout to stay
added 3rd party delivery
CLEANING, MOVING EQUIPMENT AROUND TO ACCOMIDATE SOCIAL DISTANCING
Did some remodeling, painted, new freezers and convection oven,
Refrigerator and mixer repairs
In process of adding a game room / billiard hall / golf simulator. Doubling square footage.
Updated dining room
Floors redone, painting, electrical work
New carpeting New walk-in cooler
new counters fixtures and paint
Added a local grocery are a to our shop.
New owner is refurbishing chairs, painting, small remodeling.
Better cash register. Square. Reduced contact with customers
Reconfigured our dine in area and changed up some policies for working during this
Converted front to curbside – Moved labor around from front of house to kitchen
Built outdoor fencing with lighting to enclose patio, fixed bathrooms, restructured
Changed our open hours. No more lunch service, we are dinner only.
increase in take-out area, car toppers for delivery vehicles, marketing investment
Outdoor patio installed pos upgrade
New tables reupholster seating Air handlers
Reorganized close d dining space, changed front of house model for quicker interactions,
remodeled customer bathroom
Some remodeling by painting and new flooring
install walk-up window, changed POS for remote (blue tooth) card reading. reduced
store hours. no lunch, dinner only. no slices, whole pies only.
We are adding curbside /delivery retail & grocery instead of returning to dine-in seating
window and a/c
Purchased new equipment
New physical location from food truck. Expanded equipment purchased from closed
Painting, cleaning, dry cleaning chairs, new tables
Added patio, revamped bathrooms, tore out kitchen walls and rebuilt. Rebuilt walk-in.
Replaced water heater. Put in generator switch for blackouts. Painted building outside.
New flooring new roof equipment repairs
Cut employee hours
Remodeled the bathrooms Painted the whole interior Installed a new hood
New equipment, oven, prep table, additional outdoor seating and tables
Upgraded Current HVAC system Starting the process of building a new store to
downsize to a delco concept instead of dine-in
Booths with higher backs, repairs
We ‘re still waiting on permitting from the City, but our HVAC unfortunately died last
week and needs to bereplaced (at a cost of 15-20 K) and our Landlord is not helping
with the cost.
Remodeled bathrooms and dishroom and upgraded some equipment
Wood fired pizza oven
Minimal improvement projects – painting and small repairs
We did some needed maintenance
New furniture some new equipment
We received a g rant from our state to help us buy equipment in order to pivot to selling
our pizza frozen, online and shipping across the country. We are planning on this
enhancing our bottom line and keeping our business viable.
Additional equipment and storage
Streamlined toppings, setup glass shield, setup kiosk
We built a new outdoor patio area with seating.
software and app
put new a/c unit
additional 3200-sf beergarden
New dough roller, gift cards, paint and repairs
Upgrading walls and floors, adding additional equipment etc. replacing some old
Refinish wood floors.
Re-shifted our FOH to food runners, phone orders, etc.. streamlined our kitchen as we no
longer have to wait for tables to turn.
added a pizza warmer and cooler prep table
New Dough Press, New walk in Freezer system, New heating and cooling system.
Updated patio and training manuals
Bought a catering van as catering has incre ased.
Purchased new equipment that replaced expired units. Paint and also coat floors.
renovated dining room and added outdoor patio
Spent $125,000 on new sewer system water pipes a new weight bearing wall and
some electrical work as well
Repairs and repainting .
None . Not putting money into something that is still teetering on the edge .
Painting …. Deep cleaning ….
We installed a computerized data system and FOB using blockchain technology. The
payments are made via touchless and the software we developed pings the customer
with a sensor when the y have the app turned on.
enhanced outdoor seating area with oscilating fans and misters. also install sun shades in
Upgraded seating area and kitchen.
We will be closing our “open kitchen” forever
We started offering Delivery And catering and kids pizza kit make pizza at home
Clean and paint
Cleaning systems, temperature checks for employees, cosmetic improvements, social
Remodel flooring in dining area, painting dining area and other areas of restaurant.
deep clean on entire building , added online ordering , painted inside of building, worked
on deck area
Bought new equipment. Repaired floors & walls. Upgraded our pos & compute r systems
We did a partial remodel of the dining room to better accommodate social distancing
Moving to a new larger location with the purchase of a new building
Backend Technology improvements.
Added more glove and mask stations
We are opening our second brick n mortar!!!
from basic deferred maintenance to new kitchen equipment.
replaced floors, new phone system with auto attendant so we could use less employees
Thorough cleaning and decorative renovation
Expanded dinning to adjacent space
Refinish dining room floor Install new misting system for patio
Refit of part of kitchen area. We needed to do it and have had the time since we are only
offering curbside service right now.
4 Flat screens on patio, Umbrellas & Cantilevers for better coverage for the patio
replaced some equipment
We updated our ceiling tiles, reupholstered booths, and changed the carpet.
Re-paved parking lot, paint building inside and out, new hand railings outside .
Keeping all aspects of store very clean and sanitary. All PPE equipment has quadrupled
in the last few weeks…making that work and keeping our heads above water is a grave
Reupholstered chairs, deep flush cleaning of hoods, restoring table surfaces (wood),
general deep cleaning …
Reinstalling a new 3-hole sink, repaint the outside, Replace commercial blenders
Outdoor. New planters, tables, paint, awnings, lights
Painting, developed new menu offerings, small repairs
Replaced front floor, partial repaint new sign on front
We had the time to put better inventory practices in place , we upgraded our bar area
Invested in new equipment because our takeout increased overnight
Bought new dough cutter and roller
adjusted locations i am mobile concession pizza
Computer upgrades New delivery car
Trimmed the fat ~ got rid of the cancer
While I was close d for the month of April I did a de e p cleaning of kitchen, replaced tile
and baseboard behind line, under sinks and in hard to get places. Remodeled counter
in front of house to separate 3 POS systems and added a 3rd phone to help expedite
heavy call volume. Added tables and shelves to help packaging process.
moved out of brick and mortar into a truck
New POS system, utilized space to further improve our production. Looking forward to
making more improvements as we ride this situation out.
Remodeling to both bar and dining room
Repainted, upgraded a few pieces of equipment.
replacement of kitchen floor and front counter
replace make line – it broke down every summer and we had to discard lots of food
MORE prep stations and added another oven
Spiral mixer, expanded footage
Paint dining room put new flooring in and redo the bathrooms
Closed 2 days a week (Monday & Tuesday) instead of just Mondays Plastic dividers between cash register & customers Masks on all employees Added another band washing sink in prep area
new flooring , new security system, new tables, cleaning
Carpet, paint, extra cleaning.
Operational….maintaining Social distancing for customers and employees…mandatory
masks for employees and customers…bought new ice machine and pizza make table
rearranged certain areas of the restaurant for cleaner and more safely ran operations
Increased offerings, streamlined operating standards
Additional A/C Added multi head mini split heat and air system. Replace smallwares
Install new 50 sq foot walkin freezer to support increase in volume And to stockpile
pork and beef products. Added additional early morning prep shifts to support increase
in dough/sauce production. Hired a dozen more staff.
Equipment Purchases, Expanded Kitchen
Repairs, repaint, retraining staff. Installed sanitation stations. Reconfigured tables,
installed barriers, customer spacing measures, signage
Replaced flooring .
enlarge kitchen to help keep staff separated. installed additional hand sink put soda
fountain behind counter
Liquor license approved
Replaced carpet with vinyl stone flooring for easier cleaning and look.
Added staff for cleaning implemented stations to reduce contact
Had to have a new mixer. Old one broke
New gas pumps, UV treated HVAC
Reorganizing for next season with greater safety precautions
50 9 Menu Facilities Processes
cleaned, painted, washed and scrubbed every inch of this place .
Fixed issues that arose during tornado closure. Ovens, Doors, Floors and tile in kitchen
Less staff with increased hours. Couldn’t get our same product so had to learn how to
use other product, for example went to cooking fresh chicken wings when could no
longer get any from the purveyors. Had to increase the cost of certain pizza toppings
due to all the pork production problems.
Removing self-serve pizza slices (we serve them now), highly increased sanitation of
food prep surfaces, masks and screens.
Remodeled the entire shop while lobby was closed.
Invested in equipment to speed up production. $12,000
We modified our whole store to make it work. We shifted from individual slice s at 90%
sales to 0% and started selling whole pies, make your own kits and other extras. The
thing we learned is when were turn to normal we will be more versatile and have more
options on our menu.
Some new equipment that we needed
Expanded patio Redesign the bar seating and dining to more of a dry storage
Repaint, improved signage , lighting , electronic Menu boards
Driveway sealed. Gelato bar
New Equipment, Plumbing improvements.
Refreshed the lobby
released updated menu, and added employees!
Expanded our bar area and added an outdoor patio. Update d HVAC system and
New counter tops, some new equipment. New signage
LED for all lighting, deep cleaning and Maintenance
cleaned the food truck and equipment
We developed a crust made with gluten-free flour.
re-engineered our menu
Improved advertising and delivery efficiency
Building and equipment
Paint and siding re pair- roof
Zoom meetings Floor markings
improved outdoor dining capacity
Bought one more food truck and took the time to improve our systems and procedures
we had been building a private dining room and we have been using it as a second
dining room. So, our new 50% capacity isn’t too different from our previous 100%
Modernized equipment, retrained staff, optimized organizational size.
Added dessert bar Switched POS Added online ordering Added warmers for carry out
orders Changed kitchen layout and workflow
Added curbside service and additional 3rd party delivery.
Everything necessary mandated in our county.
We are remodeling our Bar & Dining Room areas
Cosmetic work in dining room. Repairs in kitchen
operational changes to be more precise . Our primarily in house service was devastated.
Our pick up and curbside options up-ticked 35%.
New kitchen floor, Plexiglass, cleaning supplies, paint, steam cleaning the equipment, new
stainless steel tables, new shelving units, remodel the employee restroom
New technology to support curbside pickup. New design in the shop to accommodate
Bought a dough rounder to streamline production
Purchased a meat cooler and food warmer
Closing off dining. Pexiglass everywhere.
Removed inside dining and expanded kitchen/work area. Applied efficiencies revealed
by pandemic social distancing and other protocols/health orders.
Recovered my booth seats. New patio furniture. New online services. New equipment.
Better Social Media Another 3rd party ordering system to reach more people Replaced
so busy no time for improvements
We had enough employee to help out with whatever needed to be done
closed dining room, expanded capacity for delivery and carryout, upgraded pos and
Painting and overall odd fix ups
We did some maintenance /remodeling
Started delivery, extra cleaning employees
Cleaning processes Opened up new geofence advertising to expand delivery area
Trying to make salad bar more profitable. Corporate has suggested not bringing buffet
back at all, and likely will not.
Total remodel of Restroom and Main Dining room.
We repainted the dining room
New equipment. Expanded our menu in a small space. We will not return to dine in
Capitol: Trying to get a new roof. Outdoor dining improvements that will continue.
Hoping to upgrade POS Operational: Completely changed our hours of operation.
Changed the schedule -who and how many are doing what at what time. FOH and BOH
Added another phone line. Might add one more , but then I need another terminal.
Changes to website Added in house delivery-so ready to eliminate 3rd party delivery
Hoping to add online ordering and qR menus. using paper menus and discarding after
single use. So much paper!!! Everyone in masks. providing masks for team and
customers. Its the new after dinner mint! lol Service staff in gloves. So many gloves! So
much hand washing! The paper and vinyl/late x industry is making so much money right
now. Did they create corona? JK so many thing s! – It feels like everything is different.
This is so challenging. But it’s what we do. People are so hungry for social experiences.
Restaurants and bars are our “safe places”. It’s up to us to interoperate what our leaders
(from very local to national to global) are not able to define. WE are left on our own to
decide what is safe and right-and ethical!
New pizza make line , new shelving in walk in and kitchen. Brand new front window and
deep cleaning with fresh paint throughout the restaurant.
painting, carpet and lighting capital investment never stops.
outside table area