Why the ‘Customer is King’ Mantra Is Fading
Changing Customer Service Dynamic During the COVID-19 pandemic, a period marked by widespread staffing shortages and increased stress…
News November 24
Latest In: customer service
How to Deal with Challenging or Disruptive Patrons
When Pizzerias and Prickly Customers Collide Any pizzeria owner who’s been in the game a while can share…
News November 24
Steps to Improve the Customer Experience
Pizzerias can enhance the customer experience, even with fewer touchpoints The dining experience has changed, as restaurants rely…
News August 26
2009 September: Engaged
I was traveling the interstate close to midnight when I stopped by a restaurant still open in the…
News March 12
My Turn: Michael Shepherd, Michael Angelo’s Pizza, Kenton, OH
‘Business as usual…’ is what I used to say when people would ask how things were going. It…
News January 1Featured
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