2009 September: Where Do We Go From Here

Less than a year ago, I was an independent pizzeria owner on top of the world, but today’s “recession conscious” media suggested imminent doom for my business. When I watch headline news and read the newspaper, I am inclined to believe the ground may...
2009 October: Commentary

2009 October: Commentary

October has always been my favorite month. I got married in October. I played high school football in October. I watch the World Series every October (waiting for those Cubs to get there!). I also watch a change of seasons culminate into something quite spectacular...

2009 September: Engaged

I was traveling the interstate close to midnight when I stopped by a restaurant still open in the small community of Canyonville, Oregon. My 18-year-old waiter, Kyle, graduated last year from his small high school in a senior class of 12 students. He was not the best...

2009 September: Learning is Earning

Why is it that some operators never seem to leave the kitchen, are afraid to take a vacation and consider overtime a way of life? Why is it that some operators seem to have that “Midas touch”? Why have some bought a business while others have bought a job?...

Commentary: A Customer Service Failure

The pizza arrived blackened. And by that I do not mean merely overcooked or even slightly burned on the bottom — I mean “end of times” black. We posted a picture of it on our Facebook page (search: Pizza Today) with a short caption and it went viral. The...
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