Mike’s Monthly Tip: The Ego Dilemma

Mike’s Monthly Tip: The Ego Dilemma

Over the last 20 years I’ve been in this game, I have met and seen several restaurants close forever because of an owner who had to do it all. They wanted to keep it personal and be a part of every decision and task. These owners were incapable of trusting....
A Gameplan to Avoid Team Burnout

A Gameplan to Avoid Team Burnout

Holiday Planning should include strategies to help your staff thrive Here’s the reality: the holidays in the restaurant industry aren’t easy. It’s controlled chaos. The big parties, the weird weather, days closed and staff gearing up for their lives...
Software Training with a Learning Management Systems LMS

Software Training with a Learning Management Systems LMS

Learning Management System Technology can help crew members learn and managers track progress Training systems have evolved. Instead of expecting new hires to read employee handbooks or sit at a desktop and watch a series of video modules, pizzeria owners are turning...
A Lesson in Employee Retention

A Lesson in Employee Retention

Cuffers & Barneys: Long-term and short-term employees One of my managers quit on the spot. I walked into his restaurant at 6:00 a.m. on Monday morning, the time every manager performs their weekly inventory and paperwork. He was sitting at his desk. I said, “Good...
Hiring For Long-Term Success

Hiring For Long-Term Success

Strategies to improve your hiring game Hiring has always been critical, but it’s more important than ever for the post-COVID pizzeria operator. Lots of workers have left the service industry, and those that are left have higher expectations than ever. Good candidates...
Strategy & Planning Series
Strategy & Planning Series
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