Experts say safety measures should include more than watching the “Run. Hide. Fight.” video Pizzeria owners want to build a safe environment for employees and customers. For a restaurant, the challenge is that the establishment is open to the pub...

  Reward Staff in a Practical, Productive Way It may seem more common to hear about customer loyalty programs but providing incentives for servers and kitchen staff can be just as important—if not more so. Among employees who leave their jobs,...

A look at the leadership role in the new decade Jeremy Galvin acknowledges this isn’t the pizzeria business he entered more than two decades ago, particularly as it relates to the role of manager. While the foundational basics of the manager’s po...

Workers’ compensation insurance protects operators and employees Even the most careful and skilled workers can injure themselves through cuts, burns and falls. Accidents happen, and the good news for employers and employees is that workers’ compe...

The Baby Boomer Workforce “I’ve been shocked by how many skills have crossed from my former to current profession,” says Richard Williams, founder and owner of Luna Pizza Café in Greenville, North Carolina. Prior to being a restaurant owner, W...

That you’ve trained to be lazy When you stay at a hotel, do you clean your room? Do you make your bed? Do you hang your towels up after using them? I don’t, and why would I, the hotel has someone who cleans the room for me. Now, do you do tha...

How to spot and stop employee theft What if your employees, or at least one of your employees, are ripping you and your business off? It might be as little as a wayward breadstick or an extra-long break, or it could be as blatant as stealing money fr...

Avoid turnover by understanding your youngest workers Smartphone Generation, iGeneration, Millennials on Steroids, Homeland Generation — whatever you want to call Generation Z — may reshape the workplace and ways employers approach communications...

How to use your company ‘bible’ to build a stronger company culture You can spot the companies that have a well-defined company culture the minute you walk in the door. There is something about the way the restaurant’s staff interacts with cust...

How to address wage and hour claims Whether you own one pizzeria or 100, employees notice when you’re violating minimum wage and overtime laws. One manager requiring employees to arrive at work 10 minutes early before clocking in can spark a labor ...

What is your training program? Is it jumping into the fire and trying to not get burned? Is it “just follow this guy for a few days?” Maybe it’s not as abrupt as that, but is it the best investment it could possibly be? The truth is that traini...

Surveys concentrate on dining experience, but it’s just as valuable to learn who your customers are Every other Friday, kids in baseball uniforms bustle into your restaurant, stomachs rumbling, coach leading. No deductive reasoning needed; you have...