Topics Operations

Employee Incentives: Fair Trade

Years ago I realized that my employees were one of my most valuable assets, both in my operations and marketing. Although I can be a savvy businessman, I couldn’t execute my strategies without good people behind me. Once I had acquired such a crew ...

Out In The Open

Nick Sarillo, owner of Nick’s Pizza and Pub, takes home $120,000 a year, and he doesn’t care who knows it, including –– and perhaps most importantly –– the 200 full and part-time staffers who work for him. Sarillo, who operates pizzerias ...
Topics Operations

Americans with Disabilities Act (ADA) Compliance

Minding the complexity of the Americans with Disabilities Act may make your head spin with worry. Face it –– this law creates frustration for many, not only because of the business cost it incurs, but also because of fear that an unhappy customer...

Places that Rock: Empire Slice House / Pizza Villa / My Pizzetta / Sedona Pizza Co.

Empire Slice House 1734 NW 16th St. Oklahoma City, Oklahoma 73106 (405) 557-1760 www.empireslicehouse.com This hip pizzeria made Eater.com’s “Hottest 21 Pizzerias in the U.S.” list this year. Operators Rachel Cope and Avery Cannon are under 30 ...

Know When to Fold ’Em

Calzones are a no-brainer   If you are thinking about adding calzones to your menu, now is the time to do it. Calzones bring diversity to your lineup without getting off base from your menu theme. It’s the perfect spinoff from pizza — and it...

Finding Greatness

Hiring the right people can make or break your business   For reasons well known to pizzeria operators, finding great employees, particularly for entry-level positions, is often “throw-up-your-hands” frustrating. But despite the challenges i...
Topics Operations

Engaged: Five critical moments of service

I was traveling the interstate close to midnight when I stopped by a restaurant still open in the small community of Canyonville, Oregon. My 18-year-old waiter, Kyle, graduated last year from his small high school in a senior class of 12 students. He...

Loyalty Programs: In the Club

The Greek poet Euripides said: “One loyal friend is worth 10,000 relatives.” Think about the truthfulness of that statement. Friendship is a relationship we are not born into but still choose to cherish. In the hospitality industry, we form relat...

Pizza Hut embarks on annual World Hunger Relief Campaign

PLANO, Texas, Sept. 9, 2014 /PRNewswire/ — According to the United Nations, there are nearly 850 million people around the world who suffer from chronic hunger. To bring hope to those in need, Pizza Hut, the world’s largest pizza company,...

The World is Flat

Flatbread sales heat up — are they right for you?   In my region, Northern Illinois, Flatbread pizzas are becoming popular. This is a trend that is worth investigating for every pizzeria owner. Some have perfected it already, but I think many ...

Big and Beefy

Italian Beef — the Chicago staple is gaining popularity   I’ve been fortunate to have worked in and traveled to many fantastic places around the country and I just love the fact that many different areas have unique specialty dishes that are...

Back Road Pizza, Santa Fe, NM — Making a Connection

[SlideDeck2 id=34811] Back Road pizza brings its cornmeal crust to Santa Fe, New Mexico   Santa Fe, New Mexico, is known for its Pueblo Revival architecture. But Back Road Pizza’s warehouse location stands out in this Adobe-style town. It’s ...
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