Dave Ostrander

Big Dave Ostrander owned a highly successful independent pizzeria before becoming a consultant, speaker and internationally sought-after trainer.

Dave Ostrander's Latest Posts

2010 February: A Pizza My Mind

It was surreal. All that was missing from a scene from the Soprano’s were the candles and violins. I was being inducted into the management family of a growing pizza chain in Detroit. At 18 years old, I had earned my bones by running a very high volume delco while a...

2010 January: A Pizza My Mind

I was blessed to train and develop many talented pizza delivery drivers over the years. What they found is that customers prefer to do repeat business with friendly people. They also found that they could earn tips three times their hourly wage by going the extra mile...

Ask Big Dave: Start-up worries

Ask Big Dave: Start-up worries

Q: I’m ready to do it, Dave. After attending International Pizza Expo and reading the magazine for a year now, I feel like I’m learning what it will take to succeed with my own pizza shop. I’m scared to death. Should I be? Phil Cross Pittsburgh, Pennsylvania A: Like...

Ask Big Dave: Supplier Discounts

Q: Do you know of any independents grouping together to get discounts with suppliers? Darren Larson AllStar Pizza, Clute, Texas A: For the most part, suppliers are not keen on pricing with a loose group of independents. They are looking for groups that have been...

CSR That First Impression

If I had to choose between the best counter and phone person or the best pizza maker, I choose the best customer service rep. Pizza makers are made through a mentoring training program. You make and shape them into pizza assembly machines. On the other hand, I believe...

Ask Big Dave: Dough Rounding

Ask Big Dave: Dough Rounding

Q: We currently make up our dough, round it and put it in baggies. We use it within a couple of days, and this works well for us. My question is: Do we need the rounding step, or could we just cut and bag? Eliminating the rounding step could save a substantial amount...

Thrive in the Pizza Biz

The pizza business is currently drifting in unchartered waters. The old model of making, baking and serving a praiseworthy pizza with a smile just isn’t enough to pay the bills anymore. What are we to do to prosper in the future? I’ve heard this question a...

To Catch An Employee Thief

I’ll never forget the night it happened. It was dinnertime on a Friday night. My best-ever crew was getting ready for the rush and I had all of my aces in their places. I realized that I had forgotten to restock the petty cash box with small bills and...

2012 October: Ask Big Dave

We are expanding our restaurant from one to two locations. Our second location is three miles away from the first in a small town. We are very concerned about logistics relating to deliveries. Do we divide the town or hope that some custom­ers just call the second...

Employee Theft Warning Signs

One of my first assignments as a consultant was to implement a turnaround for a group of pizzerias. They were hanging on by a thread. They had cashed in all of their CDs, 401ks and charged their credit cards to the max. I had made several visits to the...

Get a Grip on Labor Costs

Right behind food cost is your second most expensive controllable expense: labor. Labor cost, or L/C, is usually referred to as a percentage of gross sales. I stayed on top of hourly labor like a hawk. My point of sale system served as my time clock and provided real...

Is Pizza Recession Proof?

To a certain point we are masters of our own destiny. To a certain point. The current economy is in uncharted waters. I hope our elected government officials are up to the task of putting the economic train wreck back on the tracks. I’ve seen and lived through...

Strategy & Planning Series
Strategy & Planning Series
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ABOUT US SCHEDULE AT A GLANCE FLOOR PLAN / EXHIBITOR LIST PRESS RESOURCES EXHIBITOR NEWS MOBILE APP SHOW POLICIES SPONSORS HEALTHY & SAFETY FAQs

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ABOUT US SCHEDULE AT A GLANCE FLOOR PLAN / EXHIBITOR LIST PRESS RESOURCES EXHIBITOR NEWS MOBILE APP SHOW POLICIES SPONSORS HEALTHY & SAFETY FAQs